Making moments matter for the customer.

Their values, beliefs, behaviour, what they need and want. We champion them, and shape your marketing around them: whether an innovative product or CX; a creative or strategic reset; a step change in how to connect with customers leveraging CRM, digital and loyalty programmes; innovative new products or services that ignite customer interest; or sparking your teams’ thinking.

How we can help you

We’ve developed ways of working to support different aspects of marketing that require strategy, creative and best practice know-how.
Business Jump

Strategy Development
Review Strategies
Business Case Development
Culture reset

Customer Jump

Loyalty leap
Customer Engagement revamp
CX/CRM revamp
Customer Insights
Data Audit

Idea Jump

NPD & Ideas generation
Innovation Coaching
Innovation Audit

People Jump

Team review and evaluation
Team refresh
Team coaching

Creative Jump

Brand reset
Creative reset
Campaign development and refresh
Disruptive creative

Recent Work

Some of our work is very thinky, other work is more creative. Like this.

Experts make a difference

Leveraging expertise can be the difference between brand success and failure. You don't know what you don't know, and you also don’t want to be an agency’s training ground. We use research, data insight and years of experience and expertise to help our clients connect more effectively with their customers. When crises like Covid-19 happen and you need to pivot your marketing strategy and revamp your messaging in market, it’s people like us who make the difference.

Ben Goodale, CEO

What we are saying

We believe marketing advisors should have opinions and stand behind them. Here's ours.
Covid 19 marketing communications
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Covid 19 Delta Outbreak: Business owners need deadlines, not statistics
Opinion: Ben Goodale, NZ Herald 5 November 2021 Mark Twain, amongst others, popularised the famous...
NZ Herald
Covid-19 NZ Herald
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Opinion: Hitting 90% is ‘a big hairy audacious goal’ – can NZ do it?
Comment by Ben Goodale, CEO, Quantum Jump As a marketer who has helped create some...
NZ Herald
Ben Goodale adman
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NZ Herald: Adman Ben Goodale on his new gig and why he doesn’t believe in planners
By: Damien Venuto, Business Reporter, NZ Herald. damien.venuto@nzherald.co.nz Three days before New Zealand went into the...
NZ Herald
Westpac brand
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Should Westpac change its name? Marketing expert responds
By Damien Venuto, NZ Herald Westpac's recent announcement to the sharemarket that it was mulling...
NZ Herald
How to reach us.
Visit us.

361 New North Road, Kingsland, Auckland 1021

Write to us.

PO Box 60636, Auckland 0642.

Email us.

hello@quantumjump.co.nz

Give us a call.

+64 (0) 21 541 315